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Help Center

Answers about MISOORA products, routines, orders, shipping, returns and subscriptions. Can't find your answer? We're one message away.

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We typically reply within 24 hours, Monday to Friday.

Email: info@misoora.com, best for order, subscription and return questions (include your order number if you have one).
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Help Center: Frequently Asked Questions

Products & ingredients

What is MISOORA?

MISOORA is a K-beauty skincare brand for mature skin, made to U.S. regulatory standards. It makes biotech skincare built around skin longevity: NAD+, PDRN, exosomes, EGF and retinal serums, a gentle cleanser and a ceramide moisturizer, with the active concentrations printed on the label.

What products does MISOORA make?

Five products for mature skin: the Centella Ceramide Amino Acid Cleanser, the NAD+ Firming Serum, the PDRN Exosome EGF Night Renewal Serum, the Retinal 0.2% Barrier Serum and the Ceramide+ Barrier Repair Moisturizer, plus routine sets (the Morning Routine AM Set, the Evening Routine PM Set, the Skin Recharge Set and the Skin Recharge Gift Box) and a MISOORA Gift Card.

What are the active concentrations in MISOORA products?

NAD+ Firming Serum: 2,500 ppm NAD+. PDRN Exosome EGF serum: 2,000 ppm PDRN, 50 ppm exosomes, 20 ppm EGF. Retinal serum: 0.2% retinaldehyde. Ceramide+ moisturizer: 0.9% ceramide NP. Each product page lists the full ingredients.

What is the difference between retinal and retinol?

Skin must convert vitamin A into retinoic acid before it can use it. Retinol needs two conversion steps, retinal needs one, and tretinoin is retinoic acid itself (prescription only). Retinal therefore works more directly than retinol and is usually better tolerated than tretinoin.

Is PDRN salmon DNA? Is it vegan?

Yes. PDRN (polydeoxyribonucleotide) is made of DNA fragments from salmon and is used in aesthetic clinics for skin renewal and repair. Because it is fish-derived, this serum is not vegan.

Are MISOORA products fragrance-free?

Yes. Every product is fragrance-free, and the cleanser is sulfate-free.

Choosing & using your routine

Which product should I start with?

For loss of firmness and tired-looking skin, start with the NAD+ Firming Serum. For lines and texture, the Retinal 0.2% Barrier Serum. For dryness and sensitivity, the Ceramide+ Barrier Repair Moisturizer. For a complete morning and night routine, choose the Skin Recharge Set.

What is the full MISOORA routine?

Morning: cleanser, NAD+ Firming Serum, Ceramide+ moisturizer, then SPF 30+. Evening: cleanser, Retinal 0.2% on dry skin, PDRN Exosome EGF serum, Ceramide+ moisturizer. Start retinal 2–3 nights a week and build up.

How do I start retinal without irritation?

Use it at night only: apply a pea-sized amount to completely dry skin, avoiding the eyes. Start 2–3 nights a week for the first 2 weeks, then every other night, and nightly from month 2 if skin stays comfortable. Wear SPF 30+ every morning.

Can I use MISOORA with my current products?

Yes. The serums layer with most skincare. Avoid combining the retinal serum with other vitamin A products or strong exfoliating acids on the same night.

When will I see results?

Days 1–7: calmer, more comfortable skin. Weeks 2–4: smoother texture and a healthy-looking glow. Weeks 4–8: firmer-looking skin and more even tone. Individual results vary.

Safety & sensitive skin

Are MISOORA products good for sensitive skin?

Yes. The whole range is fragrance-free and formulated around a ceramide, cholesterol and linoleic acid barrier complex, and the cleanser is sulfate-free.

Can I use MISOORA during pregnancy or breastfeeding?

Do not use the Retinal 0.2% serum or any set that contains it. For other products, ask your doctor before starting any new skincare.

Are MISOORA products tested and cruelty-free?

Yes. MISOORA products are MoCRA registered and FDA listed, cruelty-free, and third-party tested for microbiology, heavy metals and 1,4-dioxane. Certificates of analysis are available on request.

Where is MISOORA made?

MISOORA is a K-beauty brand made to U.S. regulatory standards: every product is MoCRA registered and FDA listed.

Orders, shipping & returns

How much is shipping, and how fast will my order arrive?

Standard shipping is free within the US on orders of $40 or more and on every Subscribe & Save order. Standard delivery takes about 5–7 business days; faster options and international rates are shown at checkout.

How do I track my order?

You get a tracking link by email when your order ships, and you can find it anytime in your account.

What payment methods do you accept?

Major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Shop Pay also offers installments.

Do you ship internationally?

Yes, to select countries. Available destinations and rates are shown at checkout.

What is the return policy?

You can request a return within 30 days of delivery. Email care@misoora.com with your order number, and see our Return Policy for the conditions.

What if my order arrives damaged?

Email care@misoora.com within 7 days of delivery with photos, and we will send a replacement or refund.

Can I buy MISOORA on Amazon?

Yes. Returns for Amazon orders follow Amazon's policies.

Subscriptions

How does Subscribe & Save work?

Choose a product or set and a delivery frequency at checkout. Your order ships automatically at the interval you choose, with the subscription discount and free shipping. You get a reminder before each order.

How much can I save?

Up to 20% on every order, depending on the delivery frequency you choose, plus free US shipping on all subscription orders.

Can I skip, pause or cancel?

Yes, anytime from your account and with no fees. Changes take effect before your next billing date.

Account, gifts & MISOORA AI

How do I manage my account?

What is MISOORA AI?

A free skin analysis: upload a photo to get a Skin Score across six metrics and a personalized routine, then track progress over 30 days at ai.misoora.shop.

How does the MISOORA Gift Card work?

Choose an amount ($50, $100, $150, $200 or $500) and check out. The recipient gets an email with a unique code and your personal message, and redeems it at checkout on misoora.com.

How can I contact MISOORA?

Email info@misoora.com or use the chat button on any page. We usually reply within 24 hours on weekdays.

Our mission

At MISOORA, we believe growing older is a privilege, not a flaw to mask or apologize for. True beauty isn't about chasing unachievable, frozen-in-time standards. It lies in skin resilience and health, and in honoring where you are right now.

Longevity

We wanted every MISOORA product to support you through perimenopause, menopause, and beyond. To guide you on this journey, we made longevity skincare that works as a system, not a collection of disconnected products, formulated to meet the needs of your changing skin.

Transparency

We believe you deserve total honesty. MISOORA discloses exact active concentrations and 100% clean ingredients, fully verified by MoCRA registration, FDA listing, and third-party testing. So you can feel completely confident in gentle, barrier-friendly formulas built to honor, protect, and support your skin as you age.

Safety

Always the best and safest ingredients out there. Because MISOORA focuses on nourishing your skin rather than harsh chemical exfoliation, every formula is delightfully gentle, ethanol-free, and suitable for all skin types, including sensitive. Created for the unique, evolving needs of skin in your 50s, 60s, 70s, and beyond.

Science