Shipping Policy
At Misoora Store, we strive to provide you with timely and affordable shipping options. Below is an overview of our shipping process, including costs, timeframes, and handling procedures.
Processing Time & Shipping Costs
Shipping costs vary depending on your destination. You can get an exact calculation of the shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total.
Shipping & Handling
We process orders on business days, Monday through Friday (Eastern Standard Time), excluding holidays observed by the Post Office, such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Processing Time: 3-5 business days* (during regular seasons) or longer during peak holiday seasons.
Flat Rate Shipping
You can order as many items as you want, and you’ll never pay more than our flat shipping rate.
- Standard Shipping: $5.99
- Estimated Delivery: 7-15 business days* (during regular seasons) or longer during holiday seasons.
Estimated Shipping Time by Location
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 Business Days |
| Canada, Europe | 10-30 Business Days |
| Australia, New Zealand | 10-30 Business Days |
| Mexico, Central & South America | 15-30 Business Days |
| Asia | 10-30 Business Days |
| Rest of the World | 10-30 Business Days |
About Late Deliveries
Our shipping partners work hard to ensure that packages arrive on time, but delays can happen due to unforeseen circumstances beyond our control. Misoora Store cannot be held responsible for delays caused by:
- Incorrect address details (e.g., missing apartment or unit numbers)
- Severe weather conditions
- International customs procedures
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking link. Please allow 2-4 days for the carrier to update the tracking information. If no tracking information is available initially, it means the package has not yet been scanned into the carrier’s system. Once scanned, tracking updates will appear.
Why Did I Receive Only Part of My Order?
If you ordered multiple items, they may be shipped separately to expedite delivery. This means you might receive one item before the others, but rest assured, the remaining items are on their way.
Missing Order Confirmation Details?
If you haven’t received order confirmation emails, it is often due to an incorrect email address being entered at checkout. We send multiple emails, including order confirmation, fulfillment, and shipping notices. If you suspect a mistake, please contact us, and we will correct it.
How Do I Contact You?
If you have any questions that are not covered on this page, feel free to reach out:
- Email: [email protected]
Our support team is available 24/7, and we aim to respond within one business day.
Why Haven’t I Received a Response to My Email?
Please double-check the email address you used when contacting us. If everything seems correct but you still haven’t received a response, try resending your email. For urgent matters, you can contact [email protected], and we will reply within one business day.
Can Orders Be Delivered to Multiple Addresses?
We currently do not offer shipping to multiple addresses for a single order. If you need items delivered to different addresses, please place separate orders.
Do You Ship to PO Boxes or Military APO/FPO Addresses?
Yes, we ship to PO Boxes and Military APO/FPO addresses.
For APO addresses, orders are shipped via DHL Global Mail and transferred to USPS for final delivery through the military mail system. These shipments may take up to 45 additional days to arrive, and tracking may not be available once the package enters the military mail system for security reasons.